Managed IT Solutions in Jacksonville FL 

Given the constraints of operating a small or medium sized business, there is a significant challenge in providing the level of support that your employees MIGHT need vs providing a minimum in-house support and then contracting with an IT consultant to provide the ad-hoc, emergency or periodic support that your company needs to thrive.  Keeping a team that is large enough and has the current training and skills to handle any potential problem is costly and probably cost prohibitive for your company.  It is far more affordable for companies to establish relationships with information technology companies in Jacksonville that can fill the gap when needed.  Diligent Notions IT offers these type of outsourced technical support or outsourced Helpdesk services.

Our collaborative IT help-desk support team focused on a solution-based resolution involves the best remote monitoring and access tools for handling incident requests, help ticket tracking,  resource assignment, metric tracking and reporting.  If an issue cannot be fixed remotely, we will send resources to the job site to conduct the repairs.

• Remote software troubleshooting
• Remote hardware monitoring and diagnostic services
• Onsite hardware replacement and upgrades
• 24/7/365 Network connectivity monitoring, troubleshooting and repair
• VOIP equipment monitoring and troubleshooting
• Fully Outsourced Help Desk Service for Small and Medium-Sized Businesses

Partners for  Help Desk Services

Benefits of utilizing a professional IT company for your help desk provider:

1. Dedicate all in-house resources to the core mission of the business.  Every one on  your team is focused and committing all of their time and energy to making your business a success. They don’t spend time sorting out technical issues or being distracted by evaluating technical issues.
2. Spend time and money on IT when you need to.  During times of growth or change, you need new IT solutions but when things are running smoothly, you don’t need nearly as much focus or spend on IT.
3. Fast response from experts. Diligent Notions IT is always on the forefront of the technology landscape.  We stay informed of the latest trends in the industry and we keep our team well-trained.  When you outsource to us, you don’t have to invest in keeping this expertise in-house.  You can take advantage of the team that we have built.